FAQs
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Talk to us directly for additional help immediate answers to your questions. Call 611/480-4638
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Internet
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Mobile
- Dial *121# and press the call button, then select the appropriate option.
- Log in your Inet App. Your balance can be viewed on the home screen.
- One attempt will be made for auto-renewal of the last data plan which would be accepted once there is sufficient funds on the account
- You can add a data plan manually by dialing *121# and select the relevant option from the available list.
Yes; your unused minutes and data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 50GB of data and 5000 Minutes.
- Call our Customer care number at 611.
- Send email to telecomssuport@apua.ag
- Log into your inet app and create a service request.
- Log into your inet app and select a new plan.
- Add a service plan manually by dialing *121# and select the relevant option from the available list.
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Landline
The installation process takes an average of 1-2 weeks for new service.
Visit any of our APUA branch locations and ask for a Telephone Features Application form. You can also fill it out electronically by clicking this link
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Voice & Data Plans
- You will not have access to any unused bundles during the grace period since during that time there is no active bundle.
- You will only regain access to these unused bundles, once a plan is activated before the 48 hour grace period ends.
- Please note: During the grace period you will be charged Pay As You Go data rate for data usage.
- You can dial *121# to view both minute and data balances.
OR
- You can visit the balances section on the My inet app.
No; you can only activate one plan at a time. Customers do however have the ability to change plans E.g. You activate 7 day 1GB plan and on day 6 day change plan to the 30 day 3GB plan.
NB: If you have minutes/data remaining from your current 7 day 1GB plan at the time the plan was changed to 30 days 3GB, the unused minutes/data will then be rolled over to be used with the 30 days 3GB plan.
Yes; your unused minutes and data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 50GB of data and 5000 Minutes.
If you do not have sufficient credit at the time the bundle is set to expire/auto renew, the bundle will still expire. You will be billed at overage / Pay-as-you-go rates if you continue to use the service.There is a 48 hour grace period after the plan expires in which you can top up and reactivate the same plan or another plan via the My inet app or dial *121#. Any unused benefits (minutes/data) will be stored during the grace period for your future use.
Please note that during the 48 hour grace period you will be required to activate the bundle on your own via the My inet app or by dialing *121# as the plan will NOT auto renew.
Unused minutes or data from your previous plan will be added to your new plan during auto renew or manual activation during the grace period.
If you allow your plan to expire, you have a 48 hour grace period to activate the same or another plan. After the new plan has been activated the unused portion of the old plan gets added to the benefits of the new plan.
| Local Calls | Charge |
| Fixed Lines | $0.55 |
| inet Mobile | $0.55 |
| Other Mobile | $0.83 |
| Description | Charge |
| Out Of Bundle Data | $0.55 per MB |
The new talk and data combo plans allows you to purchase bundles which include a combination of talk, text and data. These bundles are available to all customers who have 3G and 4G compatible devices and can be activated via the My inet App or by dialing *121#.
All Prices above are ABST Inclusive* Talk minutes are applicable to ALL local (inet Fixed-line, Digicel and Flow Mobile)**Free Unlimited local SMS included. Local on-net SMS is only applicable to other inet mobile customers. Fair usage policy 5000 SMS
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Voice Plans
- You can dial *121# to view your minute balance at any time.
OR
- You can visit the balances section on the My inet app.
No; you can only activate one plan at a time. Customers do however have the ability to change plans E.g. You activate 7 day 1GB plan and on day 6 day change plan to the 30 day 3GB plan.
NB: If you have minutes remaining from your current 7 day 1GB plan at the time the plan was changed to 30 days 3GB, the unused minutes will then be rolled over to be used with the 30 days 3GB plan.
Yes; your unused minutes will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 5000 Minutes.
If you do not have sufficient credit at the time the plan is set to auto renew, the plan will still expire. You will be billed at overage rates if you continue to use the service. There is a 48 hour grace period after the plan expires in which you can top up and reactivate the same plan or another plan via the My inet app or dial *121#. Any unused benefits (minutes / data) will be stored during the grace period for your future use. Please note that during the 48 hour grace period you will be required to activate the bundle on your own via the My inet app or by dialing *121# as the plan will NOT auto renew. Unused minutes from your previous plan will be added to your new plan during auto renew or manual activation during the grace period.
After your plan expires, you have a 48 hour grace period to activate the same or another plan. After the new plan has been activated the unused portion of the old plan gets added to the benefits of the new plan.
| Local Calls | Charge |
|---|---|
| Fixed Lines | $0.55 |
| inet Mobile | $0.55 |
| Other Mobile | $0.83 |
If your minutes have been depleted, you will be billed at overage rates. It is recommended that you purchase a new plan or add-on to avoid getting overage charges.
| Name | Validity | All Local* | Price |
| italk50 | 1 | 50 | $5.00 |
| italk300 | 7 | 300 | $25.00 |
| italk600 | 7 | 600 | $34.00 |
| italk1500 | 30 | 1500 | $79.00 |
| italk2500 | 30 | 2500 | $99.00 |
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Data Plans
- The new inet Mobile Talk, Talk and Data and Data Only Plans are offered for the individual and not commercial use or usage by groups of individuals. Any usage that contravenes the above will result in the immediate termination of the particular package.
- APUA reserves the right to terminate the inet Mobile Talk, Talk and Data and/or Data Only Plans forthwith if in its sole opinion the package is being abused.
- APUA reserves the right to modify or discontinue (permanently or temporarily) the plans being offered to its customer at its discretion.
- APUA reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its mobile Talk, Talk and Data and/or Data Only Plans. In the event of APUA giving notice to customers of any such changes to or cancellation of the package, it shall suffice for APUA to give customers notice via messages to customer’s handset/device or to post such notification on APUA’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
- Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made for the new plans via the use of the USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. APUA shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
- Subject to the above, the standard Prepaid and 4G terms and conditions shall apply.
- You will not have access to any unused bundles during the grace period since during that time there is no active bundle.
- You will only regain access to these unused bundles, once a plan is activated before the 48 hour grace period ends.
- Please note: During the grace period you will not be blocked from Pay As You Go data charges as there is no active plan within that time.
- You can dial *121# to view your data allowance balances at any time.
OR
- You can visit the balances section on the My inet app.
No; you can only activate one plan at a time. Customers do however have the ability to change plans E.g. If you activate a 7 day 1GB plan and on day 6 day change plan to the 30 day 3GB plan.
NB: If you have data remaining from your current 7 day 1GB plan at the time the plan was changed to 30 days 3GB, the unused data will then be rolled over to be used with the 30 days 3GB plan.
Yes; your data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 50GB of data.
If you allow your plan to expire, you have a 48 hour grace period to activate the same or another plan. After the new plan has been activated the unused portion of the old plan gets added to the benefits of the new plan.
| Description | Charge |
|---|---|
| Out Of Bundle Data | $0.55 per MB |
| Name | Validity | Data | Price |
| My Data 250 | 1 | 250 MB | $5.00 |
| My Data 750 | 7 | 750 MB | $25.00 |
| My Data 1G | 7 | 1 GB | $34.00 |
| My Data 3G | 30 | 3 GB | $79.00 |
| My Data 5G | 30 | 5 GB | $99.00 |
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Mi-Fi
Yes; your data allowances will rollover once you allow the plan to auto renew or if you activate the same or another plan within 48 hours. During the grace period you must manually activate a new plan via the My inet app or by dialing *121#. If you allow the 48 hour grace period to expire any unused benefits will be lost and will NOT rollover. Rollover is capped at a maximum of 50GB of data.
| Name | Data | Deposit | Price inc ABST |
| Big Data 5GB | 5GB | $200.00 | $99.00 |
| Big Data 10GB | 10GB | $200.00 | $115.00 |
| Big Data 15GB | 15GB | $200.00 | $129.00 |
| Big Data 20GB | 20GB | $200.00 | $149.00 |
| Big Data 25GB | 25GB | $200.00 | $169.00 |
| Big Data 30GB | 30GB | $200.00 | $189.00 |
| Name | MB | Price inc ABST |
| Data Plus 5GB | 5GB | $99 |
| Data Plus 10GB | 10GB | $115 |
| Data Plus 15GB | 15GB | $129 |
| Data Plus 20GB | 20GB | $149 |
If you are unable to access data this could be one of two reasons.
a. Credit limit barred.
- Please make a payment to reduce your amount owing below your credit limit. A purchase of a data add-on is also encouraged as to avoid overage charges.
b. Account disconnected for non-payment
- If you are discocnected due to non payment, please make a payment to restore your account.
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Credit Limit
When the total amount owing on your account has reached or surpassed the credit limit figure, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
When you have reached or surpassed your credit limit, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
No, when credit limit barred, you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and sms are not affected.
Yes, you are free to increase your credit limit.To increase your credit limit higher than the default of 3X of your monthly subscription, you would be required to pay a deposit equal to the increase requested. E.g to increase a $300 credit limit to $400, you would need to pay an additional $100 deposit.NB: deposits are non-refundable while your account is active. Deposits are only refunded (full or partial) after the account has been closed and all outstanding balances have been paid.
Yes, you can decrease your credit limit at anytime.NB: deposits are non-refundable while your account is active. Deposits are only refunded (full or partial) after the account has been closed and all outstanding balances have been paid.
No, because by doing this you will be credit limit barred and remember when credit limit barred you will be restricted from all bundled and unbundled outgoing, calls, sms and data. Incoming calls and SMS are not affected.